Customer Commitment

At Midwest Goods, we are committed to delivering high-quality products and a smooth customer experience. If you encounter an issue with your purchase, we’re here to assist through a clear and fair return process.

1. 30-Day Warranty – Manufacturer Defects Only

You may return defective items within 30 calendar days of the delivery date, as confirmed by tracking information. Our warranty applies to manufacturer defects only.

Products showing any of the following are not covered under warranty:

• Misuse or mishandling
• Physical damage
• Improper installation or storage
• Use contrary to intended purpose
  
  

2. Prompt Return Requirement

Once your return request is authorized by our Returns Department, you have 7 calendar days to ship or deliver the item.

• If the return is not shipped within 7 calendar days, the return case will be closed, and the claim denied.
• This timeline applies regardless of the reason for the return unless otherwise stated in writing.

3. Items Not Eligible for Return

The following categories are non-returnable, and all sales are final:

• E-liquids (all sizes, brands, and flavors)
• Pods and pod packs
• Disposable vape devices
• Coils
• Some brands may require warranty claims to be submitted directly through the manufacturers after-sales service department. Please check the note section on the product page for specific instructions related to those brands.

Note: Taste or satisfaction with e-liquid is subjective and is not a valid reason for return or exchange.

Additionally, certain accessories or product categories may be deemed ineligible for return based on:

• Product type
• Usage evidence
• Classification
  Even if not explicitly listed above.
  
  

4. Clearance Items

• All clearance, liquidation, or “final sale” items are sold as-is,
• Non-returnable
• No warranty coverage
  
  

Please confirm item condition and compatibility before purchasing.

5. Return Instructions

• Return shipping is the responsibility of the customer unless otherwise agreed in writing.
  
  
• All returns must include:
  
  
  
  • Original product packaging
  • All accessories and inserts
  • Instruction manuals or supplemental documentation
    
    
• Returns missing required components may be denied or credited partially, at Midwest Goods Inc.'s discretion.
• Any return that does not meet the eligibility criteria (e.g., returned after the 30-calendar day window, unauthorized, or missing key components) may be denied and either discarded or returned to the sender at Midwest Goods Inc.’s discretion. No store credit or replacement will be issued for such items.
  
  

If you require shipping assistance, please contact our Returns Department before sending your return.

6. Return Processing

Upon receipt, all returns are:

1. Inspected visually and physically
   
   
2. Tested, where applicable
   
   
3. Reviewed by the Returns Department staff
   
   

If the item is found to be defective under warranty, Midwest Goods Inc. will issue:

• A store credit, or
• A replacement (if requested and available)
  
  

If the replacement item is unavailable or discontinued, store credit will be issued automatically.

7. Case-by-Case Exceptions & Customer Support

All return cases are evaluated individually, and exceptions may be granted depending on:

• The nature of the issue
• Customer purchase history
• Internal documentation and inspection

We encourage customers experiencing an issue to contact us directly for help — we aim to resolve all problems in a fair, transparent manner.

8. Return Portal & Contact Information

Need to Return an Item?
Here are directions on how to return an item:
https://www.midwestgoods.com/how-to-return-an-item

Returns Department Contact:
Email: returns@midwestgoods.com
 Phone: (630) 912-2673 ext. 5

Returns Department Hours:
Monday–Friday: 9:00 AM – 7:00 PM CST